Text Mining Approaches Oriented on Customer Care Efficiency

Pulse: Mining Customer Opinions from Free Text

We present a prototype system, code-named Pulse, for mining topics and sentiment orientation jointly from free text customer feedback. We describe the application of the prototype system to a database of car reviews. Pulse enables the exploration of large quantities of customer free text. The user can examine customer opinion “at a glance” or explore the data at a finer level of detail. We desc...

Paraphrasing the meaning of physical environment comparative examining of audience-oriented, author-oriented and text-oriented (Islamic) approaches

Discussions derived from epistemology and its sub-branches are of the most important theoretical grounds affecting theoretical basis of art schools in particular architecture styles. During recent decades, two approaches of epistemology have been reciprocally shaped to know how one can paraphrase the meaning of physical environment. In the first approach, the audience and his knowledge are main...

Analyzing Product Efficiency – A Customer-Oriented Approach

Text Mining : Approaches and Applications

The field of text mining seeks to extract useful information from unstructured textual data through the identification and exploration of interesting patterns. The techniques employed usually do not involve deep linguistic analysis or parsing, but rely on simple “bag-of-words” text representations based on vector space. Several approaches to the identification of patterns are discussed, includi...

A customer-oriented organisational diagnostic model based on data mining of customer-complaint databases

The purpose of this paper is to develop a customer-oriented organisational diagnostic model, ‘PARA’ model, based on data mining of customer-complaint databases. The proposed ‘PARA’ model, which is designed to diagnose and correct service failures, takes its name from the initial letters of the four analytical stages of the model: (i) ‘primary diagnosis’; (ii) ‘advanced diagnosis’; (iii) ‘review...